{"id":12717,"date":"2025-06-25T12:54:46","date_gmt":"2025-06-25T10:54:46","guid":{"rendered":"https:\/\/wmc.com.hr\/?page_id=12717"},"modified":"2026-02-24T08:53:39","modified_gmt":"2026-02-24T07:53:39","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/wmc.com.hr\/en\/terms-of-use\/","title":{"rendered":"Terms of use"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12717\" class=\"elementor elementor-12717 elementor-6281\" wpc-filter-elementor-widget=\"1\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afd99f5 e-flex e-con-boxed e-con e-parent\" data-id=\"afd99f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cad7d2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0cad7d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Terms of Use for Online Store Purchases<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad1c08 elementor-widget elementor-widget-text-editor\" data-id=\"5ad1c08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These Terms and Conditions govern the relationship between the merchant:<\/p><p><strong>Company name:<\/strong> WMC d.o.o.<br \/><strong>Registered office:<\/strong> Vukovar, ulica Budu\u0107nosti 13<br \/><strong>OIB:<\/strong> 84033647126<br \/><strong>Company register:<\/strong> Registered with the Commercial Court in Osijek under number Tt-23\/3178-02<br \/><strong>Company registration number (MBS):<\/strong> 030275494<br \/><strong>Management board members:<\/strong> Christine Sylvia Suman and Neboj\u0161a Suman<br \/><strong>Share capital:<\/strong> EUR 2,500.00, fully paid<br \/><strong>Contact number:<\/strong>\u00a0<a href=\"tel:+385912830202\">+385 91 2830 202<\/a><br \/><strong>Email address:<\/strong>\u00a0<a href=\"mailto:info@wmc.com.hr\">info@wmc.com.hr<\/a><\/p><p>and customers purchasing via the online store <strong>www.wmc.com.hr<\/strong>.<\/p><p>A Customer is any person who orders or purchases a service or package offered through the online store. By making a purchase, the customer acquires the right to participate in or use the service at the specified time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd27d6 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5dd27d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Definitions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51b1433 elementor-widget elementor-widget-text-editor\" data-id=\"51b1433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certain terms used in these Terms and Conditions have the following meaning:<\/p><p><strong>Seller (Merchant)<\/strong> \u2013 WMC d.o.o., Budu\u0107nosti 13, 32000 Vukovar, Croatia, Company Registration No. 030275494, OIB: 84033647126, service provider and seller via the online store.<\/p><p><strong>Website \/ Online Store<\/strong> \u2013 the website available at wmc.com.hr through which golf packages, events, and other services may be purchased.<\/p><p><strong>Customer<\/strong> \u2013 any natural or legal person who orders and pays for a service or package via the online store, without the obligation to create a user account.<\/p><p><strong>User<\/strong> \u2013 any person accessing the website to obtain information or purchase available services.<\/p><p><strong>Use of the Website<\/strong> \u2013 any access to the website for the purpose of obtaining information, making reservations, or purchasing services.<\/p><p><strong>Online Purchase \/ Webshop<\/strong> \u2013 the process of purchasing services via the website without physically visiting a sales location.<\/p><p><strong>Services \/ Packages<\/strong> \u2013 golf schools, training sessions, tournament entry fees, tickets, reservations, and other services available for purchase via the online store.<\/p><p><strong>Order<\/strong> \u2013 the electronic process by which the Customer selects a service or package and confirms the purchase via the online store.<\/p><p><strong>Order Confirmation<\/strong> \u2013 an electronic message received by the Customer after a successful purchase confirming receipt and processing of the order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2309b4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c2309b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Conclusion of Contract<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c5814f elementor-widget elementor-widget-text-editor\" data-id=\"9c5814f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2341\" data-end=\"2620\">The purchase process via the online store consists of several simple steps. The Customer first selects the desired package or service and adds it to the cart. After that, the Customer enters the necessary information for order processing and selects the preferred payment method.<\/p><p data-start=\"2622\" data-end=\"2845\">Before completing the purchase, the Customer is provided with an overview of all entered information and selected items, as well as the possibility to correct any incorrectly entered information or modify the order content.<\/p><p data-start=\"2847\" data-end=\"3108\">The purchase is considered completed and the contract concluded at the moment of successful payment confirmation. After completing the purchase, the Customer receives an order confirmation by e-mail together with details of the purchased service or reservation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab65fbe elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ab65fbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Prices and Payment Methods<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58a2410 elementor-widget elementor-widget-text-editor\" data-id=\"58a2410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3110\" data-end=\"3221\">All orders are considered confirmed only after we receive confirmation of payment.<\/p><p data-start=\"3223\" data-end=\"3320\">All prices are expressed in euros (\u20ac) and include value added tax (VAT), unless otherwise stated.<\/p><p data-start=\"3322\" data-end=\"3524\">Prices are valid at the time the order is placed. WMC d.o.o. reserves the right to change prices and offers without prior notice; however, such changes do not apply to already confirmed and paid orders.<\/p><p data-start=\"3526\" data-end=\"3690\">Shipping costs are not included in the product price unless explicitly stated that shipping is free (e.g., for orders above \u20ac250.00 within the Republic of Croatia).<\/p><p data-start=\"3692\" data-end=\"3716\"><strong>Payment is possible via:<\/strong><\/p><ul><li><strong>Credit and debit cards (MasterCard, Maestro, Visa, and Diners)<\/strong><\/li><li><strong>Other payment methods available in the store<\/strong><\/li><\/ul><p data-start=\"3831\" data-end=\"3919\">The customer is responsible for the accuracy of the information entered during purchase.<\/p><p data-start=\"3921\" data-end=\"4055\">Card payments are processed through the secure <strong>CorvusPay<\/strong> system. More information is available in the <strong>Online Payment Security<\/strong> section.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed53c3b elementor-widget elementor-widget-text-editor\" data-id=\"ed53c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6>ONLINE &#8211; Webshop Purchase (Republic of Croatia Only)<\/h6><p><strong>One-time payment in the webshop is available with most credit and debit cards: MasterCard, Maestro, Visa, and Diners.<\/strong><\/p><table style=\"border-collapse: collapse; width: 350px;\"><tbody><tr><td style=\"width: 25%;\"><a href=\"https:\/\/www.visa.com.hr\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-7686\" src=\"https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/visa-card-300x220.png\" alt=\"\" width=\"300\" height=\"220\" srcset=\"https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/visa-card-300x220.png 300w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/visa-card-450x330.png 450w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/visa-card-800x587.png 800w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/visa-card-1024x751.png 1024w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/visa-card-768x563.png 768w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/visa-card.png 1125w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/td><td style=\"width: 25%;\"><a href=\"http:\/\/www.maestrocard.com\/hr\"><img decoding=\"async\" class=\"alignnone size-medium wp-image-7688\" src=\"https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/mastercard-300x220.png\" alt=\"\" width=\"300\" height=\"220\" srcset=\"https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/mastercard-300x220.png 300w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/mastercard-450x330.png 450w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/mastercard-800x587.png 800w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/mastercard-1024x751.png 1024w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/mastercard-768x563.png 768w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/mastercard.png 1125w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/td><td style=\"width: 25%;\"><a href=\"https:\/\/www.mastercard.hr\/hr-hr.html\"><img decoding=\"async\" class=\"alignnone size-medium wp-image-7690\" src=\"https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/maestro-300x220.png\" alt=\"\" width=\"300\" height=\"220\" srcset=\"https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/maestro-300x220.png 300w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/maestro-450x330.png 450w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/maestro-800x587.png 800w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/maestro-1024x751.png 1024w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/maestro-768x563.png 768w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/maestro.png 1125w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/td><td style=\"width: 25%;\"><a href=\"https:\/\/www.diners.hr\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-7684\" src=\"https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/diners-card-300x220.png\" alt=\"\" width=\"300\" height=\"220\" srcset=\"https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/diners-card-300x220.png 300w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/diners-card-450x330.png 450w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/diners-card-800x587.png 800w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/diners-card-1024x751.png 1024w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/diners-card-768x563.png 768w, https:\/\/wmc.com.hr\/wp-content\/uploads\/2025\/07\/diners-card.png 1125w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/td><\/tr><\/tbody><\/table><p data-start=\"4231\" data-end=\"4389\"><strong>All orders are considered confirmed only after payment confirmation is received. Product prices are clearly displayed and include all relevant taxes and fees.<\/strong><\/p><p data-start=\"4391\" data-end=\"4602\"><strong>Please note that certain payment methods may be available only in specific situations or for certain types of products. Details of available payment methods will be clearly displayed during the checkout process.<\/strong><\/p><p><em>*Credit or debit card payments are made in a single transaction, and the entire process is carried out in accordance with the highest card security standards. For protection purposes, cardholder authentication is performed via a 3D Secure security code or token issued by the cardholder\u2019s bank.<\/em><\/p><p><em>*For card payments, the customer\u2019s account is charged immediately without delay (applies to Visa, Maestro, MasterCard, Visa Premium, and Diners cards).<\/em><\/p><p><em>*Your security and trust are important to us, and we take appropriate measures to ensure that all transactions are secure and protected. If you have any questions or concerns regarding payment methods, please feel free to contact us, and our team will be available to provide additional information and support.<\/em><\/p><p><strong>NOTE:<\/strong> Consumer loan payments via the webshop are currently not available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb5a732 elementor-widget elementor-widget-text-editor\" data-id=\"cb5a732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6>Payment by Offer \u2013 Bank Transfer \/ Online Banking<\/h6><p><strong>*Payment can be made via bank transfer or online banking.<\/strong><\/p><p data-start=\"1724\" data-end=\"1793\">The order will be processed once the payment has been recorded in the seller\u2019s account.<\/p><p><strong>Recipient:<\/strong><br data-start=\"5336\" data-end=\"5339\" \/>WMC d.o.o.<br data-start=\"5349\" data-end=\"5352\" \/>Budu\u0107nosti 13,<br data-start=\"5366\" data-end=\"5369\" \/>Vukovar 32000<\/p><p><strong>Payments may be made via online banking, at bank branches, or by bank transfer to the following Erste Bank account:<\/strong><\/p><p><strong>IBAN:<\/strong> HR5224020061101162783<\/p><p><strong>When making a payment, please enter your web order number in the reference field.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f28ba1 elementor-widget elementor-widget-text-editor\" data-id=\"9f28ba1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6>Cash on Delivery \u2013 Cash Payment Upon Delivery (Republic of Croatia Only)<\/h6><p>If you choose cash on delivery, the order amount is paid in cash to the courier upon receipt of the shipment at the specified delivery address.<\/p><p>If the recipient is unavailable at the time of delivery, the delivery service will leave a notice of attempted delivery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc29d8 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3cc29d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Delivery Terms and Conditions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ff67d7 elementor-widget elementor-widget-text-editor\" data-id=\"5ff67d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"5960\" data-end=\"6093\">Delivery of products ordered via the webshop is available exclusively within the Republic of Croatia.<\/p><p data-start=\"6095\" data-end=\"6184\">Within the Republic of Croatia, customers may choose from the following delivery methods:<\/p><ul><li><strong>Delivery to the specified address via a contracted delivery partner<\/strong><\/li><li><strong>Personal pickup by prior arrangement<\/strong><\/li><\/ul><p>The delivery fee within the Republic of Croatia is <strong>\u20ac12.00 per order<\/strong>, regardless of the delivery location. <strong>For orders exceeding a total amount of \u20ac250.00, delivery is free of charge.<\/strong> The delivery fee is automatically calculated and displayed to the customer before order confirmation.<\/p><p><strong>If personal pickup is selected, no delivery fee is charged. <\/strong>Personal pickup is available only upon prior confirmation of the appointment by the seller.<\/p><p data-start=\"6734\" data-end=\"7019\">Delivery is made to the address provided by the customer at the time of ordering. The customer is responsible for the accuracy and completeness of the provided information. The seller shall not be liable for failed delivery or delays caused by incorrect or incomplete delivery details.<\/p><p data-start=\"7021\" data-end=\"7155\">Delivery is carried out via a contracted delivery partner, with products appropriately packaged to ensure protection during transport.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8249cb elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e8249cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><p data-start=\"7157\" data-end=\"7201\">Deliveries Outside the Republic of Croatia<\/p><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-076f186 elementor-widget elementor-widget-text-editor\" data-id=\"076f186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Direct purchase and automatic calculation of delivery costs via the webshop are not available for addresses outside the Republic of Croatia.<\/strong><\/p><p>Customers with delivery addresses outside the Republic of Croatia may submit an inquiry by email. Based on the received inquiry, the seller will prepare an individual offer including the product price, delivery cost, and other relevant terms. The offer will be sent to the customer by email.<\/p><p><strong>For orders outside the Republic of Croatia, payment is available exclusively via bank transfer.<\/strong> The sales contract is considered concluded at the moment the seller records the payment according to the issued offer.<\/p><p>Orders can be shipped only to the following countries:<\/p><p><strong>Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Montenegro, Czech Republic, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Monaco, Netherlands, Norway, Germany, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Serbia, Spain, Sweden, Switzerland, and the United Kingdom.<\/strong><\/p><p>The seller reserves the right to refuse delivery to countries not explicitly listed and the right to amend the list of countries to which delivery is available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-266bb21 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"266bb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Delivery Time<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc3cd2 elementor-widget elementor-widget-text-editor\" data-id=\"3cc3cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"8441\" data-end=\"8675\">After receiving the order, the customer will be informed about product availability and the estimated delivery time. In exceptional cases, delays may occur due to unforeseen circumstances or shipment retention by the delivery service.<\/p><p data-start=\"8441\" data-end=\"8675\">For additional information regarding delivery, customers may contact us by email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2995f2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f2995f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Complaints and Product Returns<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee94d41 elementor-widget elementor-widget-text-editor\" data-id=\"ee94d41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6>Instructions for Submitting Complaints<\/h6><p>In accordance with Article 10 of the Consumer Protection Act (Official Gazette 19\/2022), the consumer may submit a complaint by e-mail to \u00a0<a href=\"mailto:reklamacije@wmc.com.hr\"><strong>reklamacije@wmc.com.hr<\/strong><\/a><strong>\u00a0<\/strong>or in writing to:<\/p><p><strong>WMC d.o.o.<\/strong><br \/><strong>Budu\u0107nosti 13<\/strong><br \/><strong>32000 Vukovar<\/strong><\/p><p>We will respond to the complaint in the same manner in which it was received within 15 days from the date of receipt. Otherwise, the Customer may contact the State Inspectorate or a consumer protection association.<\/p><h6>Conditions for Return of Unused Goods (Right of Withdrawal)<\/h6><ol><li>You have the right to unilaterally withdraw from the contract <strong>within 14 days from the date of delivery of a product purchased remotely<\/strong>.<\/li><li>To exercise the right of withdrawal, please send us an unambiguous statement by e-mail to <a href=\"mailto:reklamacije@wmc.com.hr\">reklamacije@wmc.com.hr<\/a>\u00a0before the deadline expires, stating:<ul><li><strong>the name of the person to whom the order was issued,<\/strong><\/li><li><strong>contact phone number,<\/strong><\/li><li><strong>order number,<\/strong><\/li><li><strong>bank account number for the refund.<\/strong><\/li><\/ul><\/li><li>The deadline for returning the goods after contract withdrawal is 10 working days.<\/li><li>The Customer bears the cost of returning the goods.<\/li><li>The returned item must be:<ul><li>in its original packaging (removal of protective tape for inspection is permitted),<\/li><li>unassembled (unless the reason for return is damage or defect),<\/li><li>intact and undamaged,<\/li><li>unused (labels and protective films intact),<\/li><li><strong>This does not apply if the product is defective.<\/strong><\/li><\/ul><\/li><\/ol><p>Refunds are made exclusively to the Customer\u2019s bank account or, if the order was issued to a company, to that company\u2019s account. Refunds and returns are carried out in accordance with the laws of the Republic of Croatia.<\/p><h6>Exception for Personalized Products<\/h6><p>In accordance with Article 86, paragraph 1, item 3 of the Consumer Protection Act, <strong>the right of withdrawal does not apply to products made according to the consumer\u2019s specifications<\/strong> or <strong>clearly customized to their personal needs.<\/strong><\/p><p>This means that personalized products (e.g., <strong>rosettes, products with engraving, name printing, or special customer orders<\/strong>) are not subject to return unless they have a<strong> material defect, damage, or were not delivered in accordance with the order.<\/strong><\/p><p>In such cases, the Customer retains all rights to submit a complaint and request defect remediation in accordance with the law, regardless of personalization.<\/p><h6>Liability for Material Defects<\/h6><p>The Seller is liable for material defects in accordance with the Civil Obligations Act (Articles 400\u2013422). A material defect exists if the product does not have the necessary characteristics for regular use, does not correspond to the description, lacks the agreed quality, or has hidden defects.<\/p><h6>Complaints<\/h6><p data-start=\"11445\" data-end=\"11727\">In case of any irregularities or damage, you may send photos by e-mail to <a href=\"mailto:reklamacije@wmc.com.hr\"><strong>reklamacije@wmc.com.hr<\/strong><\/a>\u00a0so that we can determine the issue as soon as possible and take further steps to resolve it. Damaged parts will be replaced with correct ones, or a refund and return will be arranged.<\/p><p data-start=\"11729\" data-end=\"11922\">If you notice an irregularity or defect in the product, to exercise your rights regarding material defects, you must notify the Seller within two months from the date you discovered the defect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51a2879 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"51a2879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Product Warranty<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce012a elementor-widget elementor-widget-text-editor\" data-id=\"7ce012a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6>Quality Guarantee<\/h6><p>Each product on the website has its own declaration with general characteristics described in the item details.<\/p><p>Along with the declaration, you receive:<\/p><ul><li>manufacturer\u2019s warranty,<\/li><li>instructions for use,<\/li><li>other terms and conditions and product descriptions.<\/li><\/ul><p>The warranty does not apply to all products purchased from WMC d.o.o. When purchasing any product, we recommend reviewing the applicable warranty terms.<\/p><h6>Warranty validity conditions:<\/h6><ul><li>the product must be assembled in accordance with the installation instructions,<\/li><li>the product may be used exclusively for its intended purpose,<\/li><li>the warranty does not apply to consumable materials such as sisal, jute, hemp, or textiles,<\/li><li>the warranty applies to manufacturing or delivery quality defects.<\/li><\/ul><h6>The Customer loses the right to warranty in the following cases:<\/h6><ul><li>if the product is damaged due to the Customer\u2019s fault,<\/li><li>if the product is damaged due to force majeure,<\/li><li>if wear and tear typical for the product occurs,<\/li><li>in case of improper use or handling,<\/li><li>if prematurely worn due to improper assembly,<\/li><li>if usage and care instructions were not followed,<\/li><li>if the product was modified or improperly treated,<\/li><li>if exposed to unsuitable weather conditions (cold, heat, humidity, etc.),<\/li><li>if physically damaged,<\/li><li>if worn due to use,<\/li><li>if damaged due to improper handling (damage caused by sharp objects, bending, pressing, falls, etc.).<\/li><\/ul><h6>Instructions for Use<\/h6><ul><li>the product must be assembled according to the manufacturer\u2019s instructions,<\/li><li>the product must be placed at least 100 cm away from heat sources and protected by thermal insulation. The product is intended to provide accommodation for pets and must not be used for excessive load,<\/li><li>textile products must be cleaned and protected with products intended for such materials,<\/li><li>use a soft cloth and appropriate wood furniture cleaners for wooden parts,<\/li><li>use appropriate cleaners for chrome surfaces on chrome parts,<\/li><li>ensure a sufficient number of persons when moving the product and do not drag furniture across the floor,<\/li><li>the floor must be level; if irregularities are noticed, the base of the product must be adjusted to prevent wobbling and floor damage.<\/li><\/ul><p>By following the instructions, you extend the product\u2019s lifespan and retain your warranty rights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f80aa elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"d6f80aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Personal Data Protection<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56bd0cb elementor-widget elementor-widget-text-editor\" data-id=\"56bd0cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personal data is processed in accordance with the published \u00a0<a style=\"font-weight: bold;\" href=\"https:\/\/wmc.com.hr\/zastita-osobnih-podataka\/\">Privacy Policy<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-343b4ab elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"343b4ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Limitation of Liability<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dba2f55 elementor-widget elementor-widget-text-editor\" data-id=\"dba2f55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"144\" data-end=\"412\">We make every effort to ensure that all information, product descriptions, prices, and photographs on the website are accurate and up to date. Nevertheless, occasional deviations, technical errors, or unintended inaccuracies may occur.<\/p><p data-start=\"414\" data-end=\"559\">We are not liable for any damage resulting from the use of the website, reliance on published information, or temporary unavailability of the website.<\/p><p data-start=\"561\" data-end=\"823\">The Customer must use the products for their intended purpose and ensure supervision of pets during product use. We are not responsible for damage resulting from improper use or use without appropriate supervision.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5e3cb4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a5e3cb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><p data-start=\"14979\" data-end=\"15002\">Intellectual Property<\/p><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1634706 elementor-widget elementor-widget-text-editor\" data-id=\"1634706\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The website content, including texts, photographs, logos, graphic designs, and other materials, is the property of the merchant or its partners and is protected by copyright regulations.<\/p><p>Copying, distribution, or use of content without prior written permission from the merchant is not permitted.<\/p><p>Customers use services at their own risk while complying with the facility\u2019s safety rules.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72d2ced elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"72d2ced\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Amendments to the Terms and Conditions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c0adcc elementor-widget elementor-widget-text-editor\" data-id=\"6c0adcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The merchant reserves the right to amend these Terms and Conditions at any time.<\/p><p>All amendments enter into force upon publication on the website, and purchases made prior to the amendment are subject to the terms valid at the time of purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a97adc elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3a97adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Applicable Law and Jurisdiction \/ Dispute Resolution<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca2a54 elementor-widget elementor-widget-text-editor\" data-id=\"9ca2a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These general terms and conditions are governed by the laws of the state\/region in which our company is registered.<\/p><p>The parties will attempt to resolve all disputes amicably, and in the event of court proceedings, the competent Municipal Court in Vukovar shall have jurisdiction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e0e4ce elementor-widget elementor-widget-text-editor\" data-id=\"0e0e4ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Thank you for reading our general terms and conditions. If you have any additional questions or concerns, please feel free to contact us using the available contact information.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms of Use for Online Store Purchases These Terms and Conditions govern the relationship between the merchant: Company name: WMC d.o.o.Registered office: Vukovar, ulica Budu\u0107nosti 13OIB: 84033647126Company register: Registered with the Commercial Court in Osijek under number Tt-23\/3178-02Company registration number (MBS): 030275494Management board members: Christine Sylvia Suman and Neboj\u0161a SumanShare capital: EUR 2,500.00, fully paidContact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-homepage.php","meta":{"footnotes":""},"class_list":["post-12717","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wmc.com.hr\/en\/wp-json\/wp\/v2\/pages\/12717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wmc.com.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wmc.com.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wmc.com.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wmc.com.hr\/en\/wp-json\/wp\/v2\/comments?post=12717"}],"version-history":[{"count":10,"href":"https:\/\/wmc.com.hr\/en\/wp-json\/wp\/v2\/pages\/12717\/revisions"}],"predecessor-version":[{"id":12732,"href":"https:\/\/wmc.com.hr\/en\/wp-json\/wp\/v2\/pages\/12717\/revisions\/12732"}],"wp:attachment":[{"href":"https:\/\/wmc.com.hr\/en\/wp-json\/wp\/v2\/media?parent=12717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}