Who We Are
The website www.wmc.com.hr is owned by WMC d.o.o., headquartered at Budućnosti 13, Vukovar 32000, registered in the Republic of Croatia, OIB: 84033647126.
Privacy Policy
WMC d.o.o. is committed to protecting customers’ personal data by collecting only the essential, basic information necessary to fulfill our obligations; informing customers about how the collected data is used; and regularly providing customers with the opportunity to choose how their data is used, including the option to have their name removed from marketing mailing lists.
All user data is strictly protected and accessible only to employees who require it to perform their duties. All employees of WMC d.o.o. and business partners are responsible for adhering to privacy protection principles.
Data We Collect
We may collect the following data:
- First and last name
- Contact email
- Phone number
- Address (if required for invoicing)
- Reservation or purchased service details
- Technical data necessary for the operation of the online store
Card details are not stored on our servers but are processed through a secure online payment system.
Purpose of Data Collection
Data is used for:
- Processing orders and reservations
- Issuing invoices
- Contact regarding purchased services
- Customer support
- Compliance with legal obligations of the merchant
Data Retention Period
Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or in accordance with legal requirements for retaining business documentation.
Data related to orders and invoicing is retained in accordance with applicable accounting and tax regulations, while data submitted through contact forms is retained only as long as necessary to process inquiries.
After the retention period expires, data is deleted or anonymized.
Sharing Data with Partners
To fulfill contractual obligations, certain data may be shared with trusted business partners involved in service delivery, such as IT service providers, accounting services, online payment system providers, and other companies involved in the business process, strictly to the extent necessary for service execution and under an obligation to protect the data.
Cookies and Analytics
The website uses cookies and similar technologies to ensure proper website functionality, improve user experience, and collect anonymous statistical data on website usage. Users may manage cookie settings at any time via the displayed cookie notice.
More detailed information is available in the Cookie Policy.
Marketing and Notifications
Customers may choose whether they wish to receive promotional information. Customers may request removal from the mailing list at any time.
Personal data will not be shared with third parties for marketing purposes without the user’s explicit consent.
Comments
Our website currently does not allow users to leave comments, and no personal data is collected through a commenting system.
Contact Forms
If a user contacts the company through the contact form on the website, the data voluntarily provided by the user, such as name, email address, and message content, is collected solely for the purpose of responding to the inquiry and providing the requested information.
Data received via contact forms is not used for marketing purposes and is retained only as long as necessary to process the inquiry or as required by law.
Right to Unilateral Contract Termination
The user has the right to:
- Request access to their data
- Request correction of data
- Request deletion of data if it is no longer necessary
- Withdraw consent for data processing
Requests may be sent to: reklamacije@wmc.com.hr
Right to Lodge a Complaint with a Supervisory Authority
If a user believes their rights regarding personal data protection have been violated, they have the right to lodge a complaint with the competent data protection authority — the Croatian Personal Data Protection Agency (AZOP).
Data Transfers Outside the European Union
In certain cases, data may be processed through service providers using servers outside the European Union, for example providers of analytics, communication, or cloud services.
In such cases, an appropriate level of personal data protection is ensured in accordance with applicable regulations and data protection standards.
Data Breach Procedures
In the event of a personal data breach, appropriate technical and organizational measures will be taken to protect users, and when required by law, the competent authority and affected users will be notified in a timely manner.
Automated Decision-Making and Profiling
The website does not use automated decision-making systems or user profiling that would significantly affect users’ rights or interests.
Legal Basis for Data Processing
Personal data is processed for the purpose of contract performance, compliance with the merchant’s legal obligations, and, in certain cases, based on user consent.
Data Security
We apply appropriate technical and organizational measures to protect data and prevent unauthorized access or misuse.
Changes to the Privacy Policy
The company reserves the right to amend this privacy policy to comply with legal regulations or business changes. Any changes will be published in a timely manner on this page.
Data Protection Contact
For any questions regarding personal data, you may contact: zastitapodataka@wmc.com.hr
